Current and future clients, truckers, dispatchers, vendors and shippers can find help here:
Hours + Contact
Customs Clearance Operations
Courtney Agencies can serve you 24/7 when needed and we will always help clear your shipment. Emergency service outside regular business hours may incur extra fees depending on circumstance.
Regular business hours are:
Send customs clearance documents to email@example.com or fax +1-800-956-8388. Send documents during our regular business hours at least 3 hours before you want to cross the border (northbound by truck from USA) and avoid after hours fees.
If you send us documents and are imminently arriving to the border, also contact us to confirm we have received all information we need to clear your shipment, +1-877-786-4970 or firstname.lastname@example.org.
You can reach an after-hours customs specialist for emergencies by calling +1-604-684-7505 or +1-877-786-4970 and follow instructions
Always check your PARS first.
International Freight FORwarding
Is your shipment about to cross the border? Check here to see if your PARS has been accepted by Canada Customs. If yes, you may proceed to the border with your shipment. If not, see full instructions in PARS Notification Form (below).
Avoid after-hours fee by sending your document 3+ hours prior to border arrival during regular business hours:
Send clearance documents to email@example.com or fax 1-800-956-8388.
Contact firstname.lastname@example.org or 1-877-786-4970.
Border Wait Times
Northbound into Canada.
Southbound into the USA.
Shipments Web Through this portal, you can access your shipment status and shipment details; view and download commercial invoices, permits, release notification messages, billing statements and delivery orders; and upload missing shipment information. Contact Courtney to obtain a Shipments Web username and password.
Pay Your Invoice. Online payment options are under development. In the meantime, please contact by email@example.com or +1-604-684-7505 to make a payment.
ACI-ACE eManifest Highway Request Complete this form to request ACI or ACE service for truck shipments. ACI is Advance Commercial Information with CBSA for trucks entering Canada; and ACE is Automated Commercial Environment with CBP for trucks entering USA. Contact Courtney if you are a new user so we may first register you for the program.
PARS Notification Sheet. If you are a vendor or transport company sending goods to Canada, complete and forward this form to Courtney along with your shipment documents. This form will help expedite your border crossing into Canada.
Canada Customs Invoice. In the event you do not have a commercial invoice for your goods, or if your commercial invoice does not contain all the required information, complete this form and submit with your other shipment documents. Click here for instructions for completing the Canada Customs Invoice.
Canada Customs Invoice Continuation Sheet. Use this form if you need more pages to complete your Canada Customs invoice data.
US Customs Invoice. Complete this form if you currently do not have one completed for your shipment moving from Canada to the U.S.
USMCA/T-MEC/CUSMA Trade Agreement. On July 1, 2020, the USMCA/T-MEC/CUSMA free trade agreement comes into effect and replaces NAFTA. The USA calls it USMCA, Mexico calls it T-MEC and Canada calls it CUSMA.
This memo contains important changes including actions importers and exporters must take to remain eligible for duty free tariff treatment of their goods. You may present Certifications of Origin in any format as long as you include required data elements and it is duly signed and dated. Here are sample forms you can use.
Watch this video to learn what you need to know about the changes coming July 1st and what you need to do to take advantage of this new trade agreement for your products.
USMCA/T-MEC/CUSMA Certificate of Origin. Complete, sign and submit this form for goods that are eligible for USMCA/T-MEC/CUSMA duty-free tariff treatment.
Click here for line-by-line instructions to complete the USMCA/T-MEC/CUSMA Certification of Origin.
Certification of Origin Continuation Page(s). Use this form if you need more pages to list your products. Remember to include the total number of pages at the top of each page.
Use this Excel spreadsheet if you have a large number of products to list. There are 3 individual sheets here including instructions to complete the Certification.
Exporter Proof of Origin.
This statement is completed by exporters of goods coming into Canada that qualify for preferential tariff treatment under GPT, LDDC and CARIBCAN.
NB: NAFTA certificates are no longer valid for shipments after July 1, 2020. These forms remain online temporarily for use in limited cases such as duty refunds for shipments that clear customs before July 1, 2020. Instead, please use USMCA/
T-MEC/CUSMA guidance and forms found above.
NAFTA Certificate of Origin. Complete and sign either one of these forms for goods that are eligible for NAFTA. The Government of Canada form can be printed and saved by scanning it. Use the Courtney form if you need to save an electronic copy of the completed form.
Click here for line-by-line instructions to complete the NAFTA Certificate of Origin.
NAFTA Certificate for Low Value Shipments. Complete and duly sign this form if you are importing a shipment containing goods that qualify for NAFTA and are valued at less than $2,500 CAD. Contact us for guidance.
Tradeshow materials, such as booths and exhibits, are classified as temporary imports, and can therefore qualify for duty-free entry into Canada. However, the procedure for shipping these materials is complicated, which is why, if you are running an event and want it to run smoothly, it is worth your while to avail of our tradeshow services.
We can make sure that your tradeshow is registered properly with the Canada Border Services Agency. We can coordinate transportation for all of your foreign exhibitors, making sure that they are moving their materials in and out of Canada in a compliant and cost-efficient manner.
We can inform you and your exhibitors about packaging, labelling and documentation requirements, so that delays and penalties will be avoided, and all shipments will arrive on time.
Here are further instructions and forms for use by trade show exhibitors:
Tradeshow Exhibitor Instructions. General Instructions for Shipping or Bringing your Goods to Canada for a trade show.
Lordco Trade Show Exhibitor Instructions. A step-by-step guide for exhibitors at 2020 Lordco.
Tradeshow Exhibitor Form. Tradeshow exhibitors complete this form to authorize Courtney to move and clear your goods to and from tradeshow in Canada and to authorize payment for services.
Tradeshow Invoice & Packing List. Complete this invoice for all items entering Canada for a tradeshow. This form is an Excel spreadsheet.
CBP 4455 - Certificate of Registration Complete this US Customs and Border Protection (CBP) form for goods leaving USA temporarily and later returning to USA; and if you (as trade show exhibitor) are hand-carrying goods into Canada, for example in your own vehicle or by air. CBP4455 is not a fillable form.
CBP 3311 - Declaration for Free Entry of Returned American Products Complete this US Customs and Border Protection (CBP) form for goods that are made in the USA and coming into Canada and returning to USA. CBP3311 is not a fillable form.
New client information
New Client with Credit Application.
Complete this new client information form to open your account with Courtney and to apply for credit with us.
New Client Information. Complete this form if you do not need to apply for credit and we can open your account with us.
General Agency Agreement. Clients complete and sign this form which gives power of attorney to Courtney Agencies so we may undertake customs brokerage on your behalf including engaging sub-agents if needed. This form also includes STCs, described below, for client review and acknowledgement.
CSCB Standard Trading Conditions (STC). These are standard trading conditions (STC) established by the Canadian Society of Customs Brokers (CSCB) that outline the responsibilities of a customs broker and its clients and their respective accountabilities. Courtney Agencies adheres to these STCs and welcomes any questions.
CIFFA Standard Trading Conditions (STC). These are standard trading conditions (STC) established by Canadian International Freight Forwarders Association (CIFFA) that outline responsibilities of a freight forwarder and its customer and their respective accountabilities. Courtney Agencies adheres to these STCs and welcomes any questions.
Master Carrier Authority. Complete this form to enable Courtney to inform carriers (couriers, rail, trucking, air, ocean) that we are your customs broker.
Power of Attorney for Single Importation. Complete this form if you are a one-time importer to Canada, for example if you are importing a motor vehicle or other goods for personal use. It combines your client information, power of attorney and payment details.
US Power of Attorney. Complete this form if you are exporting goods to USA from Canada. Click here for instructions for completing the form.
Non-Resident Importer. This form provides an overview of considerations and steps to become a non-resident importer of goods into Canada. Please contact us for a consultation.