ResourcesCurrent and future clients, truckers, dispatchers, vendors and shippers can find help here:
Hours + ContactCustoms Clearance Operations
Courtney Agencies can serve you 24/7 when needed and we will always help clear your shipments. Emergency service outside regular business hours may incur extra fees depending on the circumstance.
Regular business hours are:
Send customs clearance documents to traffic@courtney.ca or fax 1-800-956-8388. Send documents during our regular business hours at least 3 hours before you want to cross the border (northbound by truck from USA) and avoid after hours fees. If you send us documents and are imminently arriving to the border, also contact us to confirm we have received all information we need to clear your shipment, 1-877-786-4970 or teamtraffic@courtney.ca. You can reach an after-hours customs specialist for emergencies by calling 1-604-684-7505 or 1-877-786-4970 and follow instructions 
Always check your PARS first. International Freight FORwarding
Freight team works standard business hours and will assist after hours with advance notice Send inquiries and instructions to freight@courtney.ca or call 1-604-684-7505 Accounting + General Inquiries
For billing, contact accounting@courtney.ca or call 1-604-684-7505 General inquiries to hello@courtney.ca and we will respond within one business day |
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Client corner
Is your shipment about to cross the border?
Check here to see if your PARS has been accepted by Canada Customs. If yes, you may proceed to the border with your shipment. If not, see full instructions in PARS Notification Form (below). Avoid after-hours fee by sending your document 3+ hours prior to border arrival during regular business hours:
Send clearance documents to traffic@courtney.ca or fax 1-800-956-8388. Contact teamtraffic@courtney.ca or 1-877-786-4970. Border Wait Times Northbound into Canada. Southbound into the USA. 
Shipments Web
Through this portal, you can access your shipment status and shipment details; view and download commercial invoices, permits, release notification messages, billing statements and delivery orders; and upload missing shipment information. Contact Courtney to obtain a Shipments Web username and password. 
Pay Your Invoice
Online payment options are under development. In the meantime, please contact by accounting@courtney.ca or 1-604-684-7505 to make a payment. 
ACI-ACE eManifest Highway Request Complete this form to request ACI or ACE service for truck shipments. ACI is Advance Commercial Information with CBSA for trucks entering Canada; and ACE is Automated Commercial Environment with CBP for trucks entering USA. Contact Courtney if you are a new user so we may first register you for the program. PARS Notification Sheet If you are a vendor or transport company sending goods to Canada, complete and forward this form to Courtney along with your shipment documents. This form will help expedite your border crossing into Canada. Canada Customs Invoice In the event you do not have a commercial invoice for your goods, or if your commercial invoice does not contain all the required information, complete this form and submit with your other shipment documents. Click here for instructions for completing the Canada Customs Invoice. Canada Customs Invoice Continuation Sheet Use this form if you need more pages to complete your Canada Customs invoice data. US Customs Invoice Complete this form if you currently do not have one completed for your shipment moving from Canada to the U.S. USMCA/T-MEC/CUSMA Trade Agreement On July 1, 2020, the USMCA/T-MEC/CUSMA free trade agreement comes into effect and replaces NAFTA. The USA calls it USMCA, Mexico calls it T-MEC and Canada calls it CUSMA. This memo contains important changes including actions importers and exporters must take to remain eligible for duty free tariff treatment of their goods. You may present Certifications of Origin in any format as long as you include required data elements and it is duly signed and dated. Watch this video to learn what you need to know about the changes coming July 1st and what you need to do to take advantage of this new trade agreement for your products. If you have further questions, check out our Q&A or contact us directly. USMCA/T-MEC/CUSMA Certificate of Origin Complete, sign and submit this form for goods that are eligible for USMCA/T-MEC/CUSMA duty-free tariff treatment. Click here for line-by-line instructions to complete the USMCA/T-MEC/CUSMA Certification of Origin. Certification of Origin Continuation Page(s) Use this form if you need more pages to list your products. Remember to include the total number of pages at the top of each page. Use this Excel spreadsheet if you have a large number of products to list. There are 3 individual sheets here including instructions to complete the Certification. Exporter Proof of Origin This statement is completed by exporters of goods coming into Canada that qualify for preferential tariff treatment under GPT, LDDC and CARIBCAN. NB: NAFTA certificates are no longer valid for shipments after July 1, 2020. These forms remain online temporarily for use in limited cases such as duty refunds for shipments that clear customs before July 1, 2020. Instead, please use USMCA/ T-MEC/CUSMA guidance and forms found above. NAFTA Certificate of Origin Complete and sign either one of these forms for goods that are eligible for NAFTA. The Government of Canada form can be printed and saved by scanning it. Use the Courtney form if you need to save an electronic copy of the completed form. Click here for line-by-line instructions to complete the NAFTA Certificate of Origin. NAFTA Certificate for Low Value Shipments Complete and duly sign this form if you are importing a shipment containing goods that qualify for NAFTA and are valued at less than $2,500 CAD. Contact us for guidance. |
Tradeshow
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New client information
New Client with Credit Application Complete this new client information form to open your account with Courtney and to apply for credit with us. New Client Information Complete this form if you do not need to apply for credit and we can open your account with us. General Agency Agreement Clients complete and sign this form which gives power of attorney to Courtney Agencies so we may undertake customs brokerage on your behalf including engaging sub-agents if needed. This form also includes STCs, described below, for client review and acknowledgement. CSCB Standard Trading Conditions (STC) These are standard trading conditions (STC) established by the Canadian Society of Customs Brokers (CSCB) that outline the responsibilities of a customs broker and its clients and their respective accountabilities. Courtney Agencies adheres to these STCs and welcomes any questions. CIFFA Standard Trading Conditions (STC) These are standard trading conditions (STC) established by Canadian International Freight Forwarders Association (CIFFA) that outline responsibilities of a freight forwarder and its customer and their respective accountabilities. Courtney Agencies adheres to these STCs and welcomes any questions. Master Carrier Authority Complete this form to enable Courtney to inform carriers (couriers, rail, trucking, air, ocean) that we are your customs broker. Power of Attorney for Single Importation Complete this form if you are a one-time importer to Canada, for example if you are importing a motor vehicle or other goods for personal use. It combines your client information, power of attorney and payment details. US Power of Attorney Complete this form if you are exporting goods to USA from Canada. Click here for instructions for completing the form. Non-Resident Importer This form provides an overview of considerations and steps to become a non-resident importer of goods into Canada. Please contact us for a consultation. |
